Maintenance Request

BEFORE COMPLETING THE MAINTENANCE REQUEST FORM
please read through the FAQ section below.

To request maintenance, log into your account using the following secure site:
> Renter’s Portal <


Frequently Asked Questions (FAQs)

No Heat/Air Conditioning

CHECK ALL CIRCUIT BREAKERS. CLEAN AND REPLACE FILTER AND TEST. *TENANT WILL BE CHARGED FOR REPAIRS CAUSED BY DIRTY OR MISSING FILTERS

No heat

CHECK THERMOSTAT. CHECK THAT FURNACE COVERS ARE IN PROPERLY. CHECK THAT A SWITCH THAT LOOKS LIKE AN ORDINARY LIGHT SWITCH IS TURNED ON (LOCATED IN OR NEAR THE FURNACE ROOM). DID YOU PAY OR DISCONNECT THE UTILITY?

No hot water

Check thermostat on tank for proper temperature setting. Check that thermostat is not set to “vacation”. Check and reset breaker in power panel. Check and reset button next to thermostat.

Hot water is too hot

CHECK THERMOSTAT ON TANK AND TURN DOWN

Garbage disposal doesn’t work

*TURN OFF DISPOSAL AND UNPLUG FROM WALL BEFORE TROUBLESHOOTING* WHEN ON, DO YOU HEAR A BUZZ? IF YOU DO NOT HEAR A BUZZ, HIT THE RESET BUTTON ON THE BOTTOM OF THE DISPOSAL AND TEST. IF YOU HEAR A BUZZ, PLACE A ¾ INCH ALLAN WRENCH IN THE CENTER SHAFT AND TWIST BACK AND FORTH (THIS RELEASES THE JAMS)

Dishwasher won’t drain

CLEAN FOOD OUT OF BOTTOM OF DISHWASHER CLEAN/UNPLUG OR RESET GARBAGE DISPOSAL (SEE INSTRUCTIONS FOR GARBAGE DISPOSAL IS WORKING). IF DISPOSAL ISN’T FUNCTIONING PROPERLY THE DISHWASHER IS UNABLE TO DRAIN

Dishwasher doesn’t clean dishes

DON’T RUN THE GARBAGE DISPOSAL WHILE DISHWASHER IS RUNNING

Dishwasher grinds or no water is coming in

TURN OFF, IF NO WATER ON THE BOTTOM POUR TWO LARGE GLASSES OF WATER INTO THE BOTTOM AND RE-START. RUN THE DISHWASHER WITH NO SOAP TO CLEAN OUT ANY REMAINING SOAP THAT COULD BE BLOCKING PUMP.

No power to plugs or switches

CHECK AND RESET BREAKER PANEL OR REPLACE BLOWN FUSES. CHECK AND REST ALL GFI OUTLETS (LOCATED IN KITCHEN, BATHROOMS, UTILITY ROOMS, AND GARAGES). CHECK IF PLUG WORKS OFF A WALL SWITCH

Smoke Detector beeps

REPLACE BATTERY, CHECK FOR PROPER WIRE TERMINATION CONNECTION

Smoke Detector won’t work when tested

TEST WITH APPROVED SMOKE DETECTOR SMOKE SPRAY, REPLACE BATTERY

Plumbing or fixtures leak

TURN OFF WATER FIXTURE, TURN OFF WATER AT SUPPLY LINE. *NOTIFY LANDLORD IMMEDIATELY

Refrigerator too warm or too cold

CHECK THERMOSTAT IN REFRIGERATOR IS SET CORRECTLY

Water drips from freezer to refrigerator compartment

REMOVE ALL FOOD AND STORE IN A COOLER. TURN OFF REFRIGERATOR AND ALLOW DEFROSTING. TURN REFRIGERATOR BACK ON AND REPLACE FOOD

Toilet is plugged

PLUNGE TOILET AND TEST